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Get some quick answers! Here are some common questions about MY3.

Is MY3 free?
Yes, MY3 is completely free. You can download it from the Android or Apple App Store.

Who created MY3 ?
MY3 is a mobile application (“mobile app”) is owned and maintained by Link2Health Solutions, Inc., the administrator of the National Suicide Prevention Lifeline. It was created in partnership with the California Mental Health Services Authority and was funded by the California Mental Health Services Act (Prop. 63). See the ABOUT section for more information..

Can I download MY3 for a friend?
You can download MY3 for yourself or for someone else. If you download it for someone else, please make sure that you consult with them during the setup. MY3 is meant to reflect the needs and connections of the user.

Who is supposed to use this app?
MY3 is for individuals who may be having thoughts of suicide, or who have a history of suicidal behavior. It is designed to help these individuals stay safe during when they are experiencing thoughts of suicide.

What is a safety plan?
A safety plan is a written list of prioritized coping strategies and sources of support for people who are at high risk for suicide. The strategies found in the customized safety plan can be used before or during a suicidal crisis. Your safety plan should be brief, written in your own words, and easy to read.

How do I choose my three contacts?
Think critically about the people that you are closest to, and who know of your past or current thoughts of suicide. They can be a close friend, a family member, a therapist or a crisis counselor.

You should always inform your contacts that you have included their contact information in your MY3 app, and that you are prepared to call them when you are feeling suicidal.

If you have difficulty determining your 3 contacts, call the National Suicide Prevention Lifeline (1-800-273-TALK [8255]) to speak with a crisis counselor. They can help you decide the right 3 for you.

How can I help if I am a contact?
It is important to listen to them when they call you, and show empathy. They are reaching out to you because you are a trusted friend and an ally. If possible, see them in person, and do not leave them alone until they are no longer experiencing thoughts of suicide.

Do I need to give MY3 access to my phone’s contact list?
MY3 requires access to your phone’s contact list so you can import your contacts into the MY3 homepage. MY3 is programmed in this manner because it allows MY3 to automatically update the your 3 primary contacts if their contact information changes in your phone’s contact list.

I didn't allow MY3 to access my phone’s contact list and now I can’t import my contacts. What do I do?
If you are using the Android version of the app you can simply uninstall MY3 from your phone and re-install it from GooglePlay. If you are using an iPhone you will likely need to access the app settings on your phone and change the permissions. Here are a couple of links that can help you do that: http://www.tuaw.com/2012/09/19/ios-6-restoring-app-specific-privacy-permissions/   www.ehow.com/how_7381905_change-permissions-iphone-apps.html.  Make sure to grant MY3 permission to access your Contacts List when asked.

How can I learn more about how to better help someone who is having thoughts of suicide?
If you are interested in learning more about how to support someone who is having thoughts of suicide, consider taking a suicide prevention gatekeeper training course. Common suicide prevention gatekeeper training courses include Question Persuade and Refer (QPR) and Applied Suicide Intervention Skills Training (ASIST). Visit these websites to find courses and trainers near you.